This Privacy Policy pertains to your use of the crypto trading service on Rowen Exchange, and only to the crypto trading service. It is not a site-wide policy. Our crypto trading service is located on a single page of this website located here. Our crypto trading service is provided by a service provider called ChangeNOW. Over time, ChangeNOW may unilaterally amend this Privacy Policy. You should regularly check for the latest version on ChangeNOW’s website which can be found at https://changenow.io/privacy-policy.

1. What information ChangeNOW collects


Depending on the service you wish to use, ChangeNOW may collect the following types of information: e-mail, transaction logs, data collected via cookies and similar technologies.

ChangeNOW may collect information about your device, including where available your IP address, operating system and browser type, for system administration, problem solving and service improvement. This is statistical data about ChangeNOW’s users’ browsing actions and patterns and does not identify any individual.

ChangeNOW also uses cookies. It helps them analyze visits to their services and helps them to deliver a better product.

The user has the right to refuse acceptance of cookies or limit their use. In this case, ChangeNOW will use only those cookies that are necessary for the operation of the service (technical and session cookies). The user also has the right to delete cookies from the website in the settings of his/her browser.

2. Why ChangeNOW collects your personal information

ChangeNOW collects the minimum required scope of personal data to support your privacy rights.

By accepting this Privacy Policy, you enable ChangeNOW to use your email address for contacting you and suggesting further cooperation. You may always request to stop receiving such emails. Please be aware that the email address you provide will not be used for misleading purposes by ChangeNOW and will not be provided to third parties for marketing purposes.

ChangeNOW may also use emails for user support purposes.

ChangeNOW processes your technical information and cookies to improve the services that you use on ChangeNOW website for statistical and analytical purposes.

ChangeNOW does not use automated processing of personal data to make decisions that entail legal consequences for a subject of personal data, or otherwise affect her rights and legitimate interests.

ChangeNOW guarantees that ChangeNOW does not sell Users’ personal data directly for a monetary reward. ChangeNOW will not give, sell, rent or loan any personal Information to any third party.

3. Why ChangeNOW is entitled to process your personal information

Collectively, ChangeNOW relies on the following grounds for data processing:

  • Your explicit informed consent with the Policy to processing, expressed through consent forms;
  • our legitimate interest.

As a rule, ChangeNOW obtains your consent to processing of personal data in accordance with the Policy. Without obtaining such consent, unfortunately, ChangeNOW is forced to terminate access to the services or significantly limit functionality of the services for you. At the same time, you always have an opportunity to withdraw your consent or request erasure of any information collected by ChangeNOW, even if you have given them initial consent to processing of your data.

4. Sharing personal Information with other parties

Please be aware that starting June 2021, ChangeNOW works with a KYC provider called SumSub in order to prevent fraud. They act individually as data controllers and process your personal data based on consent you provide to them. You may get acquainted with their Privacy Policy here. ChangeNOW does not collect or process personal data for personality verification.

ChangeNOW may share your information with third party providers under contract that help with parts of their business operations such as: cryptocurrency exchange service, cryptocurrency purchase and sell service.

ChangeNOW ensures that any such third party is aware of ChangeNow’s obligations under this Privacy Policy and ChangeNOW’s contracts prohibit them from selling your information to anyone else. ChangeNOW may share your information with financial institutions with which ChangeNOW partners to process payments you have authorized.

ChangeNOW may share your information with law enforcement or regulatory agencies, as may be required by law.

5. Protection of personal information

ChangeNOW takes security of your data seriously. The Policy available is presented in the most up-to-date version. Over time, ChangeNOW may unilaterally amend the Policy, including to comply with the latest changes in applicable law and jurisprudence. All changes come into force from the moment they are published on this page, unless a different period is indicated in the text of the amendments. ChangeNOW will make every effort to organize additional ways to notify users of amendments to the Policy, but ChangeNOW asks you to regularly check for the latest version yourself.

ChangeNOW will not permit any third parties to contact you directly on an unsolicited basis in relation to their own products or services. ChangeNOW does not sell, trade, or rent your personal identification information to others.

ChangeNOW uses certain security measures to help keep your personal information safe, but ChangeNOW cannot guarantee that these measures will stop any user trying to get around the privacy or security settings on the Website through unforeseen and/or illegal activity.

ChangeNOW observes generally accepted standards to protect your information. In particular, ChangeNOW has taken at least the following measures:

  • ChangeNOW uses encryption for all network connections through which data is transmitted;
  • ChangeNOW tests its systems for vulnerabilities and security issues at least once every 12 months;
  • access to confidential data is protected, for example, through passwords;
  • incident response processes are tested at least once every 12 months;
  • an automated system has been introduced to monitor logs and other security events, as well as to generate warnings about abnormal or security-related events.

ChangeNOW’s employees and third parties are obliged to keep personal data confidential when accessing your data.

ChangeNOW is constantly improving their data security systems and doing everything in their capacity to prevent its leakage. In case such a leak occurs, ChangeNOW undertakes to notify users and the regulatory authority about the incident as quickly as possible, as well as to make every effort to minimize negative consequences.

6. Data Retention

ChangeNOW will retain your information only for as long as necessary to fulfill the objectives outlined in this policy. ChangeNOW will also limit retention to what is essential for meeting legal obligations, resolving disputes, and enforcing agreements.

If you request that your personal data be deleted, ChangeNOW will fulfill the request within two weeks by deleting personal data to the extent allowed by applicable laws and regulations. Please note that some data may be retained for legal, regulatory, or technical purposes.

7. About ChangeNOW

CHN Group LLC., a company incorporated in Saint Vincent and the Grenadines

Registered address in Saint Vincent and the Grenadines: Euro House, Richmond Hill Road, Kingstown

Postal Address: Newtonlaan 115, Utrecht, 3584 BH, Netherlands

For any inquiries and request please contact ChangeNOW via compliance@changenow.io or support@changenow.io